Shipping policy
Last Updated: [DATE]
Thank you for shopping with KIGCLOTHING. We are committed to processing and shipping your order as quickly as possible. Please review the information below regarding our shipping process.
Order Processing
Orders are typically processed within 2–5 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or holidays. Orders placed during weekends or holidays will begin processing on the next business day.
During sales, product launches, holidays, or other high-volume periods, processing times may be longer than usual.
Shipping Methods & Delivery Times
KIGCLOTHING currently offers shipping within the United States.
Available shipping options and estimated delivery times will be displayed at checkout.
Estimated delivery times begin after your order has been processed and shipped.
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, incorrect addresses, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated based on the shipping method, destination, and order size and will be displayed during checkout before you complete your purchase.
[Optional: Free standard shipping is available on orders of $___ or more.]
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking information to update after your shipping confirmation has been sent.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to update the address before the order ships.
Once an order has shipped, KIGCLOTHING may not be able to change the delivery address.
If an order is returned to us because of an incorrect or undeliverable address, the customer may be responsible for additional shipping costs.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and transferred to the shipping carrier, delivery is the responsibility of the carrier.
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.
If the package still cannot be located, please contact the shipping carrier directly to file a claim.
KIGCLOTHING will assist with carrier claims when possible but cannot guarantee reimbursement or replacement for packages confirmed as delivered.
Damaged Packages
If your package arrives damaged, please contact KIGCLOTHING within [3–7 days] of delivery.
Please provide your order number and photographs of the damaged package and/or items so that we can investigate the issue and determine the appropriate solution.
International Shipping
[Choose one:]
Option A — No International Shipping:
At this time, KIGCLOTHING does not offer international shipping.
Option B — International Shipping:
KIGCLOTHING may offer international shipping to select countries. Customers are responsible for any applicable customs duties, taxes, or import fees associated with international orders. These charges are not included in the product or shipping price unless otherwise stated.
International delivery times may vary depending on the destination and customs processing.
Address Changes & Order Cancellations
If you need to change your shipping address or cancel an order, please contact us as soon as possible after placing your order.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.
Contact Us
If you have questions regarding your order or shipping, please contact us:
KIGCLOTHING
Email: [CUSTOMER SERVICE EMAIL]
Website: [WEBSITE URL]
We appreciate your business and thank you for choosing KIGCLOTHING.